Heureker, hereafter referred to as “the Company,” consistently prioritizes the privacy of our users and customers. In this Privacy Policy, we elucidate our collection, use, and sharing of personal and non-personal data, and measures aimed to protect this data. This policy applies to our range of services including all forms of online and offline communication, the use of our website (Heureker.com) and software or applications, as well as the data obtained from customers.
1. Information We Collect
The following kinds of data are collected by the Company:
- Information Provided by Users. When creating an account, certain personal information such as name, contact information, as well as financial information may be shared. When contacting customer support, relevant communication may be retained to address the query at hand and to improve the service for future users.
- Integrated Services. With certain services, user-provided information stored with a third party, known as Integrated Services, is used to authenticate credentials for third-party accounts.
- Content. User-generated content is stored for record keeping purposes.
- Information Regarding Usage of Service. Data pertinent to the users’ interactions and navigations within the service, such as browsing history or IP address and device information, may be collected and stored.
- Information Obtained From Advertising and A/B Testing. Data from interactions with user advertisements or websites, such as browsing history, technical data, device information, and other non-identifying information may be collected with the use of first-party cookies, third-party cookies, or other technologies (including JavaScript tags, web beacons, device identifiers, and clear gifs), in the provision of the company’s A/B Testing and Advertising Analytics Services.
- Cookies and Other Tracking Technologies. The Company uses various technologies, such as clear GIFs, web beacons, cookies, or other anonymous identifiers, to collect and store information during the use of its services.
- Information from Other Sources. Information may be obtained from third parties, including personal information, and merged with the information collected by the Company. End Users’ information obtained from A/B Testing and Advertising Analytics Services is not combined with their personal information.
- Information Collected In the Course of Conducting Our Business. Personal information, such as company name, full name, department, title, phone number, and email address, may be obtained from current and prospective customers.
2. How We Use the Information We Collect
The Company uses data collected for improving and personalizing the service, responding to user queries, and providing updates and alerts relevant to the service. Internal corporate purposes, including auditing, data analysis, and research, are also served by the collection of certain data. Furthermore, data is also used to prevent fraudulent activities or unauthorized access to the service. Any deviation in the purpose of Data usage than stated in the privacy policy will invite the user’s consent.
3. Information We Share
For certain features and personalized services, the Company may collaborate with strategic partners, which require the sharing of certain personal information. Personal information is also shared with third-party services that provide customer service, processing of information or payment, enhancing customer data, assessing service interest, research, or conducting satisfaction surveys. Personal data may be required by law and disclosed to public and governmental authorities or other parties to protect against fraud, enforce the Company’s Terms of Services, protect public or private property, or other exigencies. In the event of a merger, sale, or reorganization, the Company may transfer the user’s data, personally identifiable or otherwise, to a third party. Aggregate data may also be shared with third parties.
4. Protection of Information
The Company takes appropriate precautionary measures to safeguard user information from misappropriation or unauthorized use. The protection measures include administrative, technical, and physical security measures to prevent loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction of personal information. However, the Company cannot guarantee absolute unbreachable security against any form of tampering with user data. The Company will notify the affected persons if any personal information is compromised due to a security breach, according to applicable laws.
5. Choices You Have With Your Information
Users may opt-out of sharing certain personal information with the Company, which may lead to limited access to certain features of the Service. To maintain up-to-date user details, any required correction or deletion may be requested via email. However, certain requests may not be met, depending on their feasibility.
6. Third Party Sites and Services
The Company cannot be held accountable for the privacy policies or practices of third-party websites, products, or services that may be accessed through links provided in the service. Data shared or collected by third-party services is governed by their privacy and security protocols, and hence promoting knowledge of the privacy practices of such third parties before providing personal information is stressed.
7. Children’s Privacy
The Company’s Service is not intended for children under the age of 13, and deliberately collecting or storing personal information of a child under 13 is not permitted. Any such information is deleted when found, as soon as possible.
8. International Users
By accessing the service, including creating an account, or using any associated software, the user consents to, and accepts the transfer, storage, and processing of information in the United States or any other location in which the Company or its affiliates maintain facilities. The laws of the United States or other country or jurisdiction in which the Company operates, where laws can differ in data protection standards, will apply based on the user’s location.
9. Changes to this Privacy Policy
The Company reserves the right to update the Privacy Policy whenever deemed necessary. Notification of any significant changes may be shared via email or any other appropriate means. Continued use of the Service indicates acknowledgment and acceptance of the current version of the Privacy Policy.
10. Contacting Us
To raise any concerns or questions about the Privacy Policy, Service, or treatment of personal information, email us at team@Heureker.com.